Policy of UIPM

 

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elearning

  1. Universal Institute of Professional Managementcourses are reviewed regularly to ensure currency of information and quality of performance.
  1. Functionality reviews are performed three months or when an issue is highlighted either to the client service team or via course
  2. Subject Matter Expert review of content is performed per semester or when there is a change in regulation or good
  3. Reviews follow a standard procedure, with changes being documented on an edit sheet.
  4. The edit sheet is returned to the lead Instructional Designer (ID) who will liaise with the Design and Development team to action any changes required. (This is to ensure quality of content is supported by instructional design principles in relation to eLearning)
  5. Where the review is of a bespoke customer course and will lead to design effort the ID will liaise with the Sales & Marketing Department to agree costs and delivery
  6. It is the responsibility of the Sales team to agree the contract and delivery dates with the customer
  7. Once the edits have been actioned, the course will be Quality Assured by the Client Service team and signed off by the Subject Matter
  8. Once signed off the updated course will be versioned controlled and released onto the Learning Portal

 

This policy has been approved & authorised by:

Prof. Dr. Dato Sabree Salleh : President of UIPM Malaysia

 

 


 

DATA PROTECTION ACT 2018 POLICY

 

Introduction

This Policy sets out the obligations of Universal Institute of Professional Management,(“the UIPM”) regarding data protection and the rights of customers and business contacts (“data subjects”) in respect of their personal data under Data Protection Act 2018 (Formally EU Regulation 2016/679 General Data Protection Regulation (“GDPR”)). The Data Protection Act 2018 defines “personal data” as any information relating to an identified or identifiable natural person (a “data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

 

This Policy sets the Institution’s obligations regarding the collection, processing, transfer, storage, and disposal of personal data. The procedures and principles set out herein must be followed at all times by the Institution, its employees, agents, contractors, or other parties working on behalf of the Institution.

 

The Institution is committed not only to the letter of the law, but also to the spirit of the law and places high importance on the correct, lawful, and fair handling of all personal data, respecting the legal rights, privacy, and trust of all individuals with whom it deals.

 

The Data Protection Principles

This Policy aims to ensure compliance with the Data Protection Act 2018. The Data Protection Act 2018 sets out the following principles with which any party handling personal data must comply. All personal data must be:

  • Processed lawfully, fairly, and in a transparent manner in relation to the data subject.
  • Collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes. Further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes.
  • Adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed.
  • Accurate and, where necessary, kept up to date. Every reasonable step must be taken to ensure that personal data that is inaccurate, having regard to the purposes for which it is processed, is erased, or rectified without delay.
  • Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed. Personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes, subject to implementation of the appropriate technical and organisational measures required by the Data Protection Act 2018 in order to safeguard the rights and freedoms of the data subject.
  • Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organisational measures.
  • The Rights of Data Subjects
  • The Data Protection Act 2018 sets out the following rights applicable to data subjects
  • The right to be informed’
  • The right of access,
  • The right to rectification,
  • The right to erasure (also known as the ‘right to be forgotten’),
  • The right to restrict processing,
  • The right to data portability,
  • The right to object; and
  • Rights with respect to automated decision-making and profiling.

 

Lawful, Fair, and Transparent Data Processing

The Data Protection Act 2018 seeks to ensure that personal data is processed lawfully, fairly, and transparently, without adversely affecting the rights of the data subject. The Data Protection Act 2018 states that processing of personal data shall be lawful if at least one of the following applies:

 

  • The data subject has given consent to the processing of their personal data for one or more specific purposes;
  • The processing is necessary for the performance of a contract to which the data subject is a party, or in order to take steps at the request of the data subject prior to entering into a contract with them;
  • The processing is necessary for compliance with a legal obligation to which the data controller is subject;
  • The processing is necessary to protect the vital interests of the data subject or of another natural person;
  • The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the data controller; or
  • The processing is necessary for the purposes of the legitimate interests pursued by the data controller or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
  • If the personal data in question is “special category data” (also known as “sensitive personal data”) (for example, data concerning the data subject’s health), at least one of the following conditions must be met:
  • The data subject has given their explicit consent to the processing of such data for one or more specified purposes (unless EU or EU Member State law prohibits them from doing so);
  • The processing is necessary to protect the vital interests of the data subject or of another natural person where the data subject is physically or legally incapable of giving consent;
  • The processing relates to personal data which is clearly made public by the data subject;
  • The processing is necessary for the conduct of legal claims or whenever courts are acting in their judicial capacity;

 

Specified, Explicit, and Legitimate Purposes

The Institution collects and processes the personal data set out in this Policy.

This includes:

  • Personal data collected directly from data subjects OR
  • Personal data obtained from third parties.
  • The Institution only collects, processes, and holds personal data for the specific purposes set out in this Policy (or for other purposes expressly permitted by the Data Protection Act 2018).
  • Data subjects are kept informed at all times of the purpose or purposes for which the Institution uses their personal data.

 

Adequate, Relevant, and Limited Data Processing

The Institution will only collect and process personal data for and to the extent necessary for the specific purpose or purposes of which data subjects have been informed (or will be informed).

 

Accuracy of Data and Keeping Data Up-to-Date

  • The Institution shall ensure that all personal data collected, processed, and held by it is kept accurate and up-to-date. This includes, but is not limited to, the rectification of personal data at the request of a data subject.
  • The accuracy of personal data shall be checked when it is collected and at regular intervals thereafter. If any personal data is found to be inaccurate or out-of-date, all reasonable steps will be taken without delay to amend or erase that data, as appropriate.

 

Data Retention

  • The Institution shall not keep personal data for any longer than is necessary in light of the purpose or purposes for which that personal data was originally collected, held, and processed.
  • When personal data is no longer required, all reasonable steps will be taken to erase or otherwise dispose of it without delay.
  • For full details of the Institution’s approach to data retention, including retention periods for specific personal data types held by the Institution, please refer to our Data Retention Policy.

 

Secure Processing

The Institution shall ensure that all personal data collected, held, and processed is kept secure and protected against unauthorised or unlawful processing and against accidental loss, destruction, or damage. Further details of the technical and organisational measures which shall be taken are provided later in this Policy.

 

Accountability and Record-Keeping

The Institution’s Data Protection Officer is Prof. Dr. Dato Sabree Salleh

E-Mail: info@uipmcenter.net

Tel: +60 19-440 8842

 

The Data Protection Officer shall be responsible for overseeing the implementation of this Policy and for monitoring compliance with this Policy, the Institution’s other data protection-related policies, and with the Data Protection Act 2018 and other applicable data protection legislation.

 

  • The Institution shall keep written internal records of all personal data collection, holding, and processing, which shall incorporate the following information:
  • The name and details of the Institution, its Data Protection Officer, and any applicable third-party data processors;
  • The purposes for which the Institution collects, holds, and processes personal data;
  • Details of the categories of personal data collected, held, and processed by the Institution, and the categories of data subject to which that personal data relates;
  • Details of any transfers of personal data to non-EEA countries including all mechanisms and security safeguards;
  • Details of how long personal data will be retained by the Institution; and
  • Detailed descriptions of all technical and organisational measures taken by the Institution to ensure the security of personal data.

 

Data Protection Impact Assessments

  • The Institution shall carry out Data Protection Impact Assessments for any and all new projects and/or new uses of personal data.
  • Data Protection Impact Assessments shall be overseen by the Data Protection Officer and shall address the following:
  • The type(s) of personal data that will be collected, held, and processed;
  • The purpose(s) for which personal data is to be used;
  • The Institution’s objectives;
  • How personal data is to be used;
  • The parties (internal and/or external) who are to be consulted;
  • The necessity and proportionality of the data processing with respect to the
  • purpose(s) for which it is being processed;
  • Risks posed to data subjects;
  • Risks posed both within and to the Institution; and
  • Proposed measures to minimize and handle identified risks.

 

Keeping Data Subjects Informed

The Institution shall provide the information set out in section (i) below to every data subject:

Where personal data is collected directly from data subjects, those data subjects will be informed of its purpose at the time of collection; and where personal data is obtained from a third party, the relevant data subjects will be informed of its purpose:

  1. a) if the personal data is used to communicate with the data subject, when the first communication is made; or
  2. b) if the personal data is to be transferred to another party, before that transfer is

made; or

  1. c) as soon as reasonably possible and in any event not more than one month after

the personal data is obtained.

  • The following information shall be provided:
  • Details of the Institution including, but not limited to, the identity of its Data Protection Officer;
  • The purpose(s) for which the personal data is being collected and will be processed (as detailed in this Policy) and the legal basis justifying that collection and processing;
  • Where applicable, the legitimate interests upon which the Institution is justifying its collection and processing of the personal data;
  • Where the personal data is not obtained directly from the data subject, the categories of personal data collected and processed;
  • Where the personal data is to be transferred to one or more third parties, details of those parties;
  • Where the personal data is to be transferred to a third party that is located outside of the European Economic Area (the “EEA”), details of that transfer, including but not limited to the safeguards in place,
  • Details of data retention;
  • Details of the data subject’s rights under the Data Protection Act 2018;
  • Details of the data subject’s right to withdraw their consent to the Institution’s processing of their personal data at any time;
  • Details of the data subject’s right to complain to the Information Commissioner’s Office (the “supervisory authority” under the Data Protection Act 2018);
  • Where applicable, details of any legal or contractual requirement or obligation necessitating the collection and processing of the personal data and details of any consequences of failing to provide it; and
  • Details of any automated decision-making or profiling that will take place using the personal data, including information on how decisions will be made, the significance of those decisions, and any consequences.

 

Data Subject Access

  • Data subjects may make subject access requests (“SARs”) at any time to find out more about the personal data which the Institution holds about them, what it is doing with that personal data, and why.
  • Data subjects wishing to make a SAR may do so in writing, using the Institution’s Subject Access Request Form, or other written communication. SARs should be addressed to the Institution’s Data Protection Officer at Universal Institute of Professional Management, 11A, Jalan Utas 15/C, Section 15, 40000 Shah Alam, Selangor D.E, Malaysia Tel: +60 19-440 8842 Email: info@uipmcenter.net
  • Responses to SARs shall normally be made within one month of receipt, however this may be extended by up to two months if the SAR is complex and/or numerous requests are made. If such additional time is required, the data subject shall be informed.
  • All SARs received shall be handled by the Institution’s Data Protection Officer.
  • The Institution does not charge a fee for the handling of normal SARs. The Institution reserves the right to charge reasonable fees for additional copies of information that has already been supplied to a data subject, and for requests that are manifestly unfounded or excessive, particularly where such requests are repetitive.

 

Rectification of Personal Data

  • Data subjects have the right to require the Institution to rectify any of their personal data that is inaccurate or incomplete.
  • The Institution shall rectify the personal data in question, and inform the data subject of that rectification, within one month of the data subject informing the Institution of the issue. The period can be extended by up to two months in the case of complex requests. If such additional time is required, the data subject shall be informed.
  • In the event that any affected personal data has been disclosed to third parties, those parties shall be informed of any rectification that must be made to that personal data.

 

Erasure of Personal Data

Data subjects have the right to request that the Institution erases the personal data it holds about them in the following circumstances:

 

  • It is no longer necessary for the Institution to hold that personal data with respect to the purpose(s) for which it was originally collected or processed;
  • The data subject wishes to withdraw their consent to the Institution holding and processing their personal data;
  • The data subject objects to the Institution holding and processing their personal data (and there is no overriding legitimate interest to allow the Institution to continue doing so),
  • The personal data has been processed unlawfully;
  • The personal data needs to be erased in order for the Institution to comply with
  • a particular legal obligation.
  • Unless the Institution has reasonable grounds to refuse to erase personal data, all requests for erasure shall be complied with, and the data subject informed of the erasure, within one month of receipt of the data subject’s request. The period can be extended by up to two months in the case of complex requests. If such additional time is required, the data subject shall be informed.
  • In the event that any personal data that is to be erased in response to a data subject’s request has been disclosed to third parties, those parties shall be informed of the erasure (unless it is impossible or would require disproportionate effort to do so).

 

Restriction of Personal Data Processing

Data subjects may request that the Institution ceases processing the personal data it holds about them. If a data subject makes such a request, the Institution shall retain only the amount of personal data concerning that data subject (if any) that is necessary to ensure that the personal data in question is not processed further.

In the event that any affected personal data has been disclosed to third parties, those parties shall be informed of the applicable restrictions on processing it (unless it is impossible or would require disproportionate effort to do so).

 

Objections to Personal Data Processing

Data subjects have the right to object to the Institution processing their personal data based on legitimate interests, direct marketing (including profiling) and processing for scientific and/or historical research and statistics purposes.

 

Where a data subject objects to the Institution processing their personal data based on its legitimate interests, the Institution shall cease such processing immediately, unless it can be demonstrated that the Institution’s legitimate grounds for such processing override the data subject’s interests, rights, and freedoms, or that the processing is necessary for the conduct of legal claims.

 

Where a data subject objects to the Institution processing their personal data for direct marketing purposes, the Institution shall cease such processing immediately.

Where a data subject objects to the Institution processing their personal data for scientific and/or historical research and statistics purposes, the data subject must, under the Data Protection Act 2018, “demonstrate grounds relating to his or her particular situation”. The Institution is not required to comply if the research is necessary for the performance of a task carried out for reasons of public interest.

 

Personal Data Collected, Held, and Processed

The following personal data is collected, held, and processed by the Institution:

Data Ref. Type of Data Purpose of Data Electronic and hard copy Learner records

[Please check relevance for your Institution]

 

Data Security – Transferring Personal Data and Communications

The Institution shall ensure that the following measures are taken with respect to all

communications and other transfers involving personal data:

  • All emails containing personal data must be encrypted using Encryption software;
  • All emails containing personal data must be marked “confidential”;
  • Personal data may be transmitted over secure networks only; transmission over unsecured networks is not permitted in any circumstances;
  • Personal data may not be transmitted over a wireless network if there is a wired alternative that is reasonably practicable;
  • Personal data contained in the body of an email, whether sent or received, should be copied from the body of that email and stored securely. The email itself should be deleted. All temporary files associated therewith should also be deleted using deletion software;
  • Where personal data is to be sent by facsimile transmission the recipient should be informed in advance of the transmission and should be waiting by the fax machine to receive the data;
  • Where personal data is to be transferred in hardcopy form it should be passed directly to the recipient or sent using Royal Mail Registered or 1st or 2nd Class Signed For post; and
  • All personal data to be transferred physically, whether in hardcopy form or on removable electronic media shall be transferred in a suitable container marked “confidential”.

 

Data Security – Storage

The Institution shall ensure that the following measures are taken with respect to the storage of personal data:

  • All electronic copies of personal data should be stored securely using passwords and data encryption;
  • All hardcopies of personal data, along with any electronic copies stored on physical, removable media should be stored securely in a locked box, drawer, cabinet, or similar;
  • All personal data stored electronically should be backed up at least daily with backups stored onsite. All backups should be encrypted using data encryption’
  • No personal data should be stored on any mobile device (including, but not limited to, laptops, tablets, and smartphones), whether such device belongs to the Institution or otherwise without the formal written approval of the Data Protection Officer and, in the event of such approval, strictly in accordance with all instructions and limitations described at the time the approval is given, and for no longer than is absolutely necessary; and
  • No personal data should be transferred to any device personally belonging to an employee and personal data may only be transferred to devices belonging to agents, contractors, or other parties working on behalf of the Institution where the party in question has agreed to comply fully with the letter and spirit of this Policy and of the Data Protection Act 2018 (which may include demonstrating to the Institution that all suitable technical and organisational measures have been taken).

 

Data Security – Disposal

When any personal data is to be erased or otherwise disposed of for any reason (including where copies have been made and are no longer needed), it should be securely deleted and disposed of.

 

Data Security – Use of Personal Data

The Institution shall ensure that the following measures are taken with respect to the use of personal data:

  • No personal data may be shared informally and if an employee, agent, sub-contractor, or other party working on behalf of the Institution requires access to any personal data that they do not already have access to, such access should be formally requested from The Data Protection Officer,
  • No personal data may be transferred to any employees, agents, contractors, or other parties, whether such parties are working on behalf of the Institution or not, without the authorisation of The Data Protection Officer,
  • Personal data must be handled with care at all times and should not be left unattended or on view to unauthorised employees, agents, sub-contractors, or other parties at any time;
  • If personal data is being viewed on a computer screen and the computer in question is to be left unattended for any period of time, the user must lock the computer and screen before leaving it; and
  • Where personal data held by the Institution is used for marketing purposes, it shall be the responsibility of Prof. Dr. Dato Sabree Salleh to ensure that the appropriate consent is obtained and that no data subjects have opted out, whether directly or via a third-party service such as the TPS.

 

Data Security – IT Security

  • The Institution shall ensure that the following measures are taken with respect to IT and information security:
  • All passwords used to protect personal data should be changed regularly and should not use words or phrases that can be easily guessed or otherwise compromised. All passwords must contain a combination of uppercase and lowercase letters, numbers, and symbols;
  • Under no circumstances should any passwords be written down or shared between any employees, agents, contractors, or other parties working on behalf of the Institution, irrespective of seniority or department. If a password is forgotten, it must be reset using the applicable method. IT staff do not have access to passwords;
  • All software (including, but not limited to, applications and operating systems) shall be kept up-to-date. The Institution’s IT staff shall be responsible for installing any and all security-related updates after the updates are made available by the publisher or manufacturer, unless there are valid technical reasons not to do so; and
  • No software may be installed on any Institution-owned computer or device without the prior approval of the Institution.

 

Organisational Measures

The Institution shall ensure that the following measures are taken with respect to the collection, holding, and processing of personal data:

  • All employees, agents, contractors, or other parties working on behalf of the Institution shall be made fully aware of both their individual responsibilities and the Institution’s responsibilities under the Data Protection Act 2018 and under this Policy, and shall be provided with a copy of this Policy;
  • Only employees, agents, sub-contractors, or other parties working on behalf of the Institution that need access to, and use of, personal data in order to carry out their assigned duties correctly shall have access to personal data held by the Institution;
  • All employees, agents, contractors, or other parties working on behalf of the Institution handling personal data will be appropriately trained to do so;
  • All employees, agents, contractors, or other parties working on behalf of the Institution handling personal data will be appropriately supervised;
  • All employees, agents, contractors, or other parties working on behalf of the Institution handling personal data shall be required and encouraged to exercise care, caution, and discretion when discussing work-related matters that relate to personal data, whether in the workplace or otherwise;
  • Methods of collecting, holding, and processing personal data shall be regularly evaluated and reviewed;
  • All personal data held by the Institution shall be reviewed periodically, as set out in the Institution’s Data Retention Policy;
  • The performance of those employees, agents, contractors, or other parties working on behalf of the Institution handling personal data shall be regularly evaluated and reviewed;
  • All employees, agents, contractors, or other parties working on behalf of the Institution handling personal data will be bound to do so in accordance with the principles of the Data Protection Act 2018 and this Policy by contract;
  • All agents, contractors, or other parties working on behalf of the Institution handling personal data must ensure that any and all of their employees who are involved in the processing of personal data are held to the same conditions as those relevant employees of the Institution arising out of this Policy and the Data Protection Act 2018; and
  • Where any agent, contractor or other party working on behalf of the Institution handling personal data fails in their obligations under this Policy that party shall indemnify and hold harmless the Institution against any costs, liability, damages, loss, claims or proceedings which may arise out of that failure.

 

Transferring Personal Data to a Country Outside the EEA

The Institution may from time to time transfer (‘transfer’ includes making available remotely) personal data to countries outside of the EEA.

The transfer of personal data to a country outside of the EEA shall take place only if one or more of the following applies:

  • The transfer is to a country, territory, or one or more specific sectors in that country (or an international organisation), that the European Commission has determined ensures an adequate level of protection for personal data;
  • The transfer is to a country (or international organisation) which provides appropriate safeguards in the form of a legally binding agreement between public authorities or bodies; binding corporate rules; standard data protection clauses adopted by the European Commission; compliance with an approved code of conduct approved by a supervisory authority (e.g. the Information Commissioner’s Office); certification under an approved certification mechanism (as provided for in the Data Protection Act 2018); contractual clauses agreed and authorised by the competent supervisory authority; or provisions inserted into administrative arrangements between public authorities or bodies authorised by the competent supervisory authority;
  • The transfer is made with the informed consent of the relevant data subject(s);
  • The transfer is necessary for the performance of a contract between the data subject and the Institution (or for pre-contractual steps taken at the request of the data subject);
  • The transfer is necessary for important public interest reasons;
  • The transfer is necessary for the conduct of legal claims;
  • The transfer is necessary to protect the vital interests of the data subject or other individuals where the data subject is physically or legally unable to give their consent; or
  • The transfer is made from a register that, under UK or EU law, is intended to provide information to the public and which is open for access by the public in general or otherwise to those who are able to show a legitimate interest in accessing the register.

 

Data Breach Notification

  • All personal data breaches must be reported immediately to the Institution’s Data Protection Officer.
  • If a personal data breach occurs and that breach is likely to result in a risk to the rights and freedoms of data subjects (e.g. financial loss, breach of confidentiality, discrimination, reputational damage, or other significant social or economic damage), the Data Protection Officer must ensure that the Information Commissioner’s Office is informed of the breach without delay, and in any event, within 72 hours after having become aware of it.
  • In the event that a personal data breach is likely to result in a high risk (that is, a higher risk than that described under Part 29.2) to the rights and freedoms of data subjects, the Data Protection Officer must ensure that all affected data subjects are informed of the breach directly and without undue delay.
  • Data breach notifications shall include the following information:
  • The categories and approximate number of data subjects concerned;
  • The categories and approximate number of personal data records concerned;
  • The name and contact details of the Institution’s data protection officer (or other contact point where more information can be obtained);
  • The likely consequences of the breach;
  • Details of the measures taken, or proposed to be taken, by the Institution to address the breach including, where appropriate, measures to mitigate its possible adverse effects.

 

ASSESSMENT CENTRE MANAGEMENT PROCESS

INTRODUCTION

 

Universal Institute of Professional Management delivers relevant qualifications through its approved Assessment Centre. In order for Universal Institute of Professional Management to maintain its centre’s approval(s) the awarding organisation undertakes yearly external quality assurance inspections. Ensuring that standards are maintained by all approved centre’s forms a key role of an awarding organisation’s responsibilities.

Awarding organisations are themselves subject to regulatory inspection and approval from the Office of Qualifications and Examinations Regulation (Ofqual), which was established in 2009 by the Apprenticeship, Skills, Children and Learning Act and Education Act 2011

 

Delivering RQF qualifications form a major part of the Development Strategy for Universal Institute of Professional Management, and this policy document is primarily aimed at supporting the operation and administration of all regulated qualifications.

 

QUALIFICATION CREDIT FRAMEWORK (RCF)

Qualifications that use the RQF rules are made up of units. This provides flexible ways to get a qualification. Each unit has a credit value which tells you how many credits are awarded when a unit is completed. The credit value also gives an indication of how long it will normally take you to prepare for a unit or qualification. One credit will usually take you 10 hours of learning.

Units build up to qualifications. There are three different types of qualification in the RCF:

  • Award with 1 to 12 credits
  • Certificate you will need 13 – 36 credits
  • Diploma you will need at least / more 37 credits

 

Units and qualifications are each given a level according to their difficulty, from entry level to level 8. The title of a qualification will tell you its size and level.

Units awarded by different awarding organisations can be combined to build up qualifications.

 

Universal Institute of Professional Management offers fully online program as well as program offered through blended learning at one of its campuses and learning centers .  Blended learning students have full,  access to digital libraries and study material, plus the added benefits of face-to-face teaching sessions, attendance of public lectures and professional presentations, as well as participation in a host of social activities.

 

The quality assurance  undergone studies program:

Associate                   :           Associate’s degree  1 – 2 years

Undergraduate         :           Bachelor’s degree   2 – 3 years

Graduate                   :           Master’s degree        1 – 2 years

Post Graduate          :           Doctoral degree        1 – 2 years

 

 

 

 

 

Its programmes enjoy international recognition, and are aimed at training world-class leaders to develop a generation of innovative thinkers. Distance Education (Independent Study) by Learning Management System (LMS) and Faculties :

  • Economic and Management Sciences
  • Education
  • Engineering, Built Environment & IT and Multimedia
  • Health Sciences
  • Humanities
  • Law
  • Natural and Agricultural Sciences
  • Theology and Religion

 

MANAGERIAL SYSTEMS FOR THE ‘APPROVED ASSESSMENT CENTRE’

 

The approved assessment centre, is managed by the Centre Manager (Quality Nominee) who is responsible for managing the systems in place to ensure that quality control is maintained. The Quality Nominee is a qualified assessors and internal quality assurers.

 

A network of ‘sector competent’ assessors, and internal quality assurers (IQAs) qualified to nationally recognised standards are available to assess and quality assure the levels of knowledge and competence reached by learners undertaking qualifications. All assessors and IQAs are issued with legally binding contracts prior to undertaking any assessment activities.

 

The centre employs an examination invigilator to support the delivery of online examinations, the examination invigilator adheres to assessment practice and principles.

 

There may be occasions where staff working at levels lower than those shown above are invited to undertake training and demonstrate competence as assessors or internal quality assurers.

 

Where new qualifications for assessment and internal quality assurance replace existing ones, there will no requirement for individuals to re-qualify. However, they will be required to carry out their practice in accordance with the current standards for assessment and internal quality assurance. They must attend professional updating or CPD training sessions to ensure that they maintain their assessment and/or internal quality assurance practice to required standards.

 

All new assessors, examination invigilators, and internal quality assurers will receive an induction which will cover the requirements of the role, relevant policies, procedures and documentation. They will be formally registered for the appropriate qualification and will work towards this under the direction and guidance of their appointed assessor.

 

All assessment decisions by unqualified assessors or unqualified internal quality assurers (working towards the appropriate qualification) will be checked, authenticated and countersigned by a qualified and occupationally competent assessor who will also act as their mentor.

 

It is the responsibility of the Quality Nominee, for ensuring that there are sufficient competent and qualified assessors, examination administrators, and internal quality assurers to meet service needs.

 

ASSESSMENT AND EXAMINATION STRATEGY AND SECTOR COMPETENCE

 

The Awarding Organisation is responsible for determining the assessment strategy for the qualifications being offered. This sets out the overarching principles for assessment and quality assurance. It is incorporated within the standards documentation for each qualification and are available from the Universal Institute of Professional Management website  www.uipmcenter.net.  The following key principles are embedded within this strategy.

 

Requirement for Assessors, Expert Witnesses, Internal Quality Assurers and Examination methods

 

These are key roles within the process and essential for ensuring validity, fairness and reliability of assessment and therefore the ‘integrity and professionalism’ of individuals undertaking these roles is of ‘paramount importance’. The assessment strategy emphasises the importance for organisations to provide sufficient time for appointed assessors and internal quality assurers to carry out their role effectively.

 

  1. Required competence of assessors

Assessors are required to be ‘occupationally competent’; in other words, competent in the functions covered by the units they are assessing. Occupational competence will be identified by the use of job descriptions and CV’s. It is the responsibility of Quality Nominee to make sure that the assessor has the necessary occupational competence to undertake the assessment process.

 

Assessors must be familiar with the qualification units they are assessing. They must show that they maintain their occupational competence by actively engaging in continuous professional development activities.

 

  1. Required competence of examination invigilator

The invigilator is responsible for the conduct and integrity of all examinations, whether written, online or practical. Universal Institute of Professional Management invigilators are responsible for familiarising themselves with Awarding Organisations requirements including the Regulations for the conduct of examinations.

 

iii.    Required competence for expert witnesses

Expert witnesses must be occupationally competent. They must be familiar with the qualification for which they are providing testimonies. Expert witnesses must also maintain their occupational competence by actively engaging in continuous professional development activities.

 

  1. Required competence of internal quality assurers

Universal Institute of Professional Management internal quality assurers must be occupationally knowledgeable about the range of units for which they are responsible.  They must understand the content, structure and assessment requirements for the qualification they are verifying.  They must maintain their occupational competence by actively engaging in continuous development activities.

Internal quality assurers working for and with Universal Institute of Professional Management must occupy a position that gives them authority and resources to, provide authoritative advice, call meetings as appropriate, visit and observe assessment practice and carry out all the other important roles of internal quality assurance.

 

  1. Principles of assessment

When assessing competence in the workplace, wherever possible, there should be direct observation of the candidate by a competent assessor or testimony from an expert witness. This can be achieved face to face or utilising current technology such as webcam or video conferencing (as long as validation of identification occurs prior to acceptance of evidence).

 

Where not possible or practicable to obtain direct observation alternative methods of assessment are acceptable, such as work products, records, reflective accounts and professional discussion.

 

Each Awarding Organisation assessment strategy also provides guidelines and principles regarding the use of simulation.  For example, simulation is acceptable only where evidence in the workplace will not be demonstrated within an acceptable timeframe or where the nature of the work activity presents high risk/danger to the candidate and/or others.

 

Simulations must be planned and organised and must make neither more nor less demands on the candidate than would be experienced in a real work situation, i.e. they must replicate realistic scenarios that the candidate may reasonably face.

Knowledge and understanding can be assessed utilising a number of methodologies including:

  • Questioning, both written, oral, and online examination
  • Examination of product
  • Professional discussion submitted by audio file, telephone, video conferencing and webcam

 

  1. Principles of Examination

All question papers, on-line assessments and computer-based assessments forms carry copyright. They must not be retained or copied in any form in whole or in part unless otherwise specified in subject-specific documentation.

 

Online Assessment

Universal Institute of Professional Management will ensure appropriate security systems and procedures are in place to prevent candidates using computers in examinations, having unauthorised external communications.

 

For on-line assessment, it is the responsibility of the centre to ensure that both the identity of the candidate is established and that the candidate’s name and identity matches the name and identity on the on-line test screen. If candidates sit an examination in another candidate’s name (whether or not this is intentional), this may constitute malpractice.

 

Prior to assessment candidates will be informed of the date, time and place of the examination and the conditions under which it will be held.The invigilator will take all reasonable steps to make sure that the following conditions are met:

  • they are able to establish the identity of all candidates sitting online assessmen The head of centre must make sure that appropriate arrangements are in place so that all invigilators
  • can carry out adequate checks on the identity of all candidates. Candidates must show
  • documentary evidence to prove that he/she is the same person who entered/registered for the assessment e.g. passport or photographic driving licence.
  • candidates only take into the examination room those instruments or materials which are clearly allowed in the instructions on a question pape Unauthorised items will be removed
  • before the assessment starts.
  • mobile phones and other means of electronic communication are not allowed in any assessment. Candidates should be warned of this rule in advance and reminded at the start of each examinatio
  • for on-line examinations, the test must be unlocked for the correct candida The invigilator must check the identity of the candidate and then ensure that the correct ID and password are issued. The invigilator must oversee the input of the id and password for each candidate and check to see that the name on the test screen matches the name of the candidate.

 

If in spite of these checks either the invigilator or candidate becomes aware that the candidate is sitting a test in a different candidate’s name then the test should be aborted. The Awarding Organisation should be notified immediately.

 

ROLES OF PERSONNEL WITHIN THE ASSESSMENT PROCESS

 

Role of the Candidate

 

  • Prepare for assessment by making sure he/she is familiar with the standards, what is to be assessed and how he/she will be assessed
  • Make sure he/she understands the process of assessment and plays a positive and active role in this
  • Carry out specified activities
  • Gather and present evidence for assessment
  • Receive and act on feedback from the assessor and other people involved in the assessment process
  • Ensure the confidentiality and security of evidence in accordance with legislative, organisational and awarding organisation requirements

 

Role of the invigilator

The invigilator referred to in this document is the person nominated by the Centre Manager to take responsibility for the arrangement of examinations or tests.

  • checks on the identity of all candidates
  • provide and induction to testing procedure and an outline of the qualification
  • security of question paper/question bank/test documentation
  • examination/test conditions, including on-line and computer-based assessments, which ensure that the work submitted is that of the candidate alone using only the items/materials
  • Ensure that appropriate software, computers, and/or other equipment are being used for candidates registered for online test with remote invigilation

 

A robust approval and booking procedure will exist for online testing (See separate Policy & Procedure ‘online testing’. Rigorous and auditable security procedures will be put in place to prevent candidates, taking on-line examinations having unauthorised communications with other users. On- line examinations may be taken within a time period set within the system for each candidate.

 

Role of the assessor 

An assessor has a key role in the development of the candidate and in ensuring that the candidate is able to perform to the required standards. The assessor is also a ‘guardian’ of the standards which means making sure that assessment judgements and decisions are safe. A summary of principal responsibilities of the assessor are given below:

  • Provide an induction and an outline of the qualification and what is expected of the candidate
  • Carry out initial assessment of the candidate and make sure that arrangements are put in place to manage any identified additional support needs
  • Consider any application by the candidate for recognition of prior learning (RPL)
  • Explain how the assessment process will be conducted
  • Give  details   of   the   candidate’s   responsibilities   with   reference   to   the   qualification, development and collection/presentation of evidence
  • Agree and record assessment plans with the candidate
  • Carry out assessments in accordance with the awarding organisation requirements and those of the centre
  • Ensure that evidence meets the requirements for validity, authenticity, sufficiency, fairness and reliability
  • Make judgements on the evidence provided and record assessment decisions against the standards
  • Provide the candidate with prompt, accurate and constructive feedback
  • Maintain accurate records of assessment and achievement in accordance with the awarding organisation and centre requirements
  • Regularly review the candidate’s progress and agree new assessment plans where further evidence is required
  • Carry out assessment practice  in  accordance  with  relevant  regulation  and  organisation policies, such as equality of opportunity, health and safety and data protection
  • Take part in standardisation meetings and activities
  • Maintain occupational competence and keep records of CPD activities
  • Contribute to quality assurance of the qualification in line with the requirements of the centre, awarding organisation, relevant sector skills council, Regulated Qualifications Framework (RQF) and Office of the Qualifications & Examinations Regulator (Ofqual)

 

Role of the internal quality assurer

Internal quality assurers are responsible for maintaining and improving assessment within the centre. They must ensure that procedures are in place to support assessors in making robust and reliable assessment decisions. A summary of the key aspects of the role is given below.

  • Carry out inductions with new members of the assessment invigilation team and identify any training or support needs
  • Make sure that assessors and invigilators have the right competence and expertise to carry out their role
  • Carry out standardisation activities to ensure that there is consistency of assessment and that appropriate assessment methodologies are used by assessors
  • Make sure that there is an effective system for recording candidate achievement
  • Keep accurate and up to date records of internal quality assurance
  • Provide advice and guidance to assessors and invigilators to ensure that assessment and testing meets the requirements for sufficiency, authenticity, validity and consistency
  • Take appropriate corrective action where necessary
  • Take part in the formal stage of an appeal
  • Carry out sampling and monitoring activities to ensure that assessors’ judgements and decisions are consistent, fair and reliable
  • Observe assessors and invigilators carrying out their practice
  • Give feedback and support to enable them to maintain the quality of assessment and improve on their performance
  • Make sure that the requirements for equality and diversity are being met
  • Monitor the impact of legal issues including health safety and welfare of others
  • Apply centre procedures for managing information such as recording, storing and reporting including maintaining confidentiality
  • Monitor and manage own continuous professional development and that of the assessment team
  • Contribute to centre meetings for assessors and internal quality assurers and take an active part in making sure that assessment and internal quality assurance is ‘fit for purpose’
  • Obtain feedback from candidates to ensure they are receiving the support and access to assessment to which they are entitled

 

Role of the external quality assurer 

  • Monitor and ensure the quality of internal quality assurance across a number of centre’s
  • Plan how external quality assurance will take place
  • Monitor and critically evaluate the quality of the centre’s internal quality assurance systems, administrative arrangements,      staffing     levels     and     staff     expertise      and     competence,
  • arrangements for assessment, the methods used and the assessment decisions made,
  • providing advice and support to centre’s
  • Complete required documentation as required by the awarding organisation
  • Giving feedback and support to centre’s

 

Role of the centre manager (quality nominee)

The Centre Manager who acts as the Quality Nominee, and is the main point of contact between the centre and awarding organisation for information relating to quality assurance. Responsibilities are outlined below.

  • Make sure that all staff are aware of the awarding organisation’s requirements
  • Manage the centre quality assurer meetings
  • Receive and share with invigilators, assessors, internal quality assurers and other relevant personnel, information from the awarding organisation relating to the delivery of approved programmes
  • Make sure that assessment and internal quality assurance is effective on all approved programmes
  • Liaise with the external quality assurer regarding quality assurance practice and standards verification
  • Give feedback to senior managers, internal quality assurers and assessors following external quality assurance, quality review and development processes
  • Manage the training and support of new invigilators, assessors and internal quality assurers
  • Provide opportunities for continuous professional development for assessors and internal quality assurers

 

Role of the support administrator

This is the person designated by the centre to provide administrative support to the Centre Manager (Quality Nominee), internal quality assurers, assessors and candidates. Key responsibilities are:

  • Ensure all records are up to date and accurate
  • Update candidate records to reflect unit or qualification achievement
  • Register candidates with relevant awarding organisation following approval from the Quality Nominee
  • Prepare notification documentation to relevant personnel on candidate achievement
  • Carry out quarterly checks on the accuracy of internal records containing details of online testing, remote invigilation, traditional invigilation, candidates, assessors and internal quality assurers
  • Keep accurate records of internal Quality Assurance meetings
  • Maintain files and records held by the Assessment Centre
  • Carry out periodic audits to check and confirm the accuracy of data held by the centre

 

 

REASONABLE ADJUSTMENTS (For further information see detailed Reasonable Adjustments and Special Considerations Policy)

 

Universal Institute of Professional Management is committed to ensuring that all learners are given equality of opportunity and access to qualifications. An individual who may require a reasonable adjustment to help reduce the effect of a disability or difficulty that places him or her at substantial disadvantage in the assessment process. It is stressed that this adjustment will reflect the normal working practice of the candidate within the occupational area and the specified assessment criteria for a particular qualification will still be met. Reasonable adjustment will not affect the validity or reliability of the assessment outcome or give an advantage over other candidates. Adaptations to be made to the physical environment for access purposes or adaptation to equipment will be acceptable as long as these do not impact on the standards being tested.

 

Discussions regarding reasonable adjustments will take place prior to the assessment process. It is important that invigilators and/or assessors provide opportunities for candidates to raise any concerns regarding assessments and to make application for reasonable adjustments during induction and assessment planning stages. Any reasonable adjustments will comply with awarding organisation’s policy and guidance. Advice on reasonable adjustments can be requested from the Equal Opportunities Adviser and Centre Manager.

 

APPEALS PROCEDURE (For further information see detailed Appeals Policy)

 

Universal Institute of Professional Management provide a written appeals procedure for any candidates who are dissatisfied with the conduct or outcomes of their assessment. Throughout the assessment process it is in the interest of all parties to ensure that the judgement of the candidates is accurate and fair.

 

Where assessors are unsure whether the candidate has demonstrated competence, the assessor is advised to declare the candidate “not yet competent”. Whilst the candidate may believe that he/she is competent and has demonstrated competence, after discussing this concern with his/ her assessor, the candidate may lodge an appeal if he/she still feels aggrieved.

 

WHEN APPEALS MAY BE LODGED

Appeals regarding the conduct of an assessment may be made if the candidate feels that:

  • He/she has not had access to assessment against the relevant criteria
  • The conditions of assessment were not appropriate
  • The judgement of the assessor conflicts with the standards

 

MALPRACTICE (For further information see detailed Malpractice Policy)

Universal Institute of Professional Management has in place a published centre policy on malpractice. In this context, malpractice is defined as any act which undermines the integrity and validity of assessment, the certification of qualifications and/or damages the authority of those responsible for conducting assessment and certification.  It is the responsibility of all training and development staff to be vigilant regarding malpractice and where it occurs or where it is attempted it must be dealt with in an open and fair manner.

 

EXAMPLES OF MALPRACTICE BY THE CANDIDATE

  • Work that does not belong to the candidate, such as evidence that has been falsified, plagiarised or copied
  • Alteration of any documents such as witness testimonies or certificates of achievement

 

 PREVENTING MALPRACTICE 

The centre will take all reasonable steps to minimise the possibility of malpractice.

These will include:

  • Informing candidates of the centre’s policy on malpractice and the penalties for attempted and actual incidents of malpractice. This information should be given during the induction
  • period and included in written information given to the candidate
  • Checking the validity and authenticity of candidates’ written answers to questions
  • Use of oral questions with candidates to check their knowledge and understanding and explore how this is applied in their workplace
  • Developing an awareness of candidates’ written style, way of working and abilities so that a judgement can be made on the authenticity of evidence that has been provided by other
  • means than through direct observation or oral questioning
  • Ensuring the integrity of candidate login and passwords to computer system.

 

 

 

DEALING WITH MALPRACTICE

Any malpractice or attempted act of malpractice which has influenced the assessment outcome, must be reported to the Quality Nominee so that this can be logged and the incident communicated to the awarding organisation.  The centre will be required to carry out an investigation and to report the findings to the awarding organisation.  The Centre Manager must notify the individual under investigation of the nature of the alleged malpractice and of the possible consequences should malpractice be proven.  The individual must be given the opportunity to respond in writing to the allegations made.  The Centre Manager must also inform the individual of the avenues for appealing should a judgement be made against him/her.

 

A full investigation will then take place by the awarding organisation and the centre will be expected to cooperate fully with this.  Where a candidate certificate has been awarded, this may be recalled and declared invalid.

 

REGISTRATION PROCEDURE

Candidates will be registered by the Assessment Centre for the relevant qualification using the awarding organisation’s online registration process.  A record will be made of the candidate’s registration number and date of registration.

 

Candidates may (if acceptable by the awarding organisation) take certain tests online by remote invigilation.

 

CANDIDATE PORTFOLIOS

ELECTRONIC PORTFOLIO SYSTEMS

Evidence of candidates’ competence can be saved electronically.

An electronic portfolio system has a number of advantages over a paper-based system. Candidates, assessors, internal quality assurers and centre staff have access to the portfolio whenever needed.  The system removes the need to transport candidate portfolios from one location to another and there is no physical storage needed.

 

The system is secure and is backed up every 15 minutes so there is no risk of losing the portfolio as could occur with a paper-based document.  Candidates’ progress can be easily tracked and there are useful reports available to learners, assessors, internal quality assurers and centre staff.  The system supports the uploading of a range of different media such as audio, video and photographs.

 

PORTFOLIO CONTROL AND SECURITY

Portfolios are the collective evidence required to demonstrate that a candidate has met the standards necessary to achieve the qualification.

 

The integrity and safe keeping of an electronic portfolio is easily ensured through the requirement for a login and password.  Users must not divulge their passwords to another person.  If a user feels that the integrity and confidentiality of their account has been compromised the password should be reset immediately.

 

RETENTION OF CANDIDATE PORTFOLIOS

The awarding organisation requires that assessment records are retained for a minimum of three years following certification.  Electronic portfolios are held for five years and, after this period, notification is sent to the centre asking if the portfolio can now be destroyed.

 

REVIEWING AND TRACKING CANDIDATE PROGRESS 

The purpose of tracking a candidate is to ensure timely achievement and also to alert the assessor, internal quality and Quality Nominee to the potential need for additional help and advice, guidance when progress is slow.  ‘Tracking’ is the monitoring of a candidate’s progression through the qualification process, from the time of the initial application through to completion and achievement of the qualification.  Progress will be monitored by the assessor, internal quality assurer and Quality Nominee using the reporting mechanisms within the system.  Records held on the system will show completion and certification of all qualifications.

 

EVALUATION OF STANDARDS AND PROCEDURES

The Quality Nominee shall arrange quarterly Quality Assurance meetings.  The purpose of the meetings will be to ensure effective communication within the Assessment team, and address the following issues: –

  • The provision of information, advice and guidance to candidates and prospective candidates
  • Reviews of current learning resources and those in development in relation to provision of ‘underpinning knowledge’ requirements of regulated qualifications
  • Reviews of the quality and fairness of the assessment procedures and the provision of resources required for candidates with additional learning needs
  • The effectiveness of the appeals procedure and policy on malpractice
  • The appropriateness and range of the assessment methods/resources used
  • The effectiveness of quality assurance procedures
  • The effectiveness of assessment and internal quality assurance records
  • Health and safety and any issues relating to equality of opportunity
  • Review of assessment and internal quality assurance practice and discussions of recommendations for further improvements and developments
  • Sharing of good practice
  • Updates from the awarding organisation, external quality assurer, sector skills council and other stakeholders
  • Discussion and implementation of new standards

 

DOCUMENT CONTROL PROCEDURES

All ‘active ‘documents use by personnel for the implementation, monitoring, assessment and control of qualifications will be kept within Universal Institute of Professional Management document library.  Policies, procedures and documents will be reviewed annually or as required by change in regulation or good practice.

 

Each document will carry a unique reference number and date of issue and review date.

 

EXTERNAL QUALITY ASSURANCE

External Quality Assurance visits are carried out on an annual basis and are conducted by representatives from the awarding organisation.

 

The Quality Nominee will be the contract point for communications between Universal Institute of Professional Management and the awarding organisation and will be responsible for facilitating these visits. However, as well as meeting with the Quality Nominee, Awarding Organisation representative will want to speak to programme leaders, assessors, invigilators and internal quality assurers. They may also wish to consult with senior managers to examine the Service’s overall strategy for qualification development and delivery. All personnel involved in the process are expected to make every effort to be available and to support and cooperate fully with these visits, if requested.

 

 

GLOSSARY OF TERMS

 

ACCREDITATION

The process through which the qualifications regulators confirm that a qualification conforms to the requirements of the RQF (Regulated Qualifications Framework) arrangements.

 

APPEAL

The process through which a challenge is made on the outcome of an enquiry about a result, conditions of assessments or procedural decision affecting a centre or an individual candidate.

 

APPROVED ASSESSMENT CENTRE

‘Approved Assessment Centres’ that have been approved by the Awarding Organisation (e.g. RSPH). This approval is given when the Centre’s demonstrate they have in place specific criteria essential to the consistent, fair and reliable assessment of candidates.

 

ASSESSMENT

The process of making judgements about the extent to which a candidate’s work meets the assessment criteria for a unit, or any additional assessment requirements of a qualification.

 

ASSESSMENT CRITERIA

Descriptions of the requirements a candidate is expected to meet to demonstrate that a learning outcome has been achieved.

 

ASSESSMENT STANDARD

The standard that a candidate is expected to reach in order to achieve credit for a unit, expressed through a combination of the learning outcomes and assessment criteria of that unit.

 

ASSESSOR

Assessors are responsible for explaining the assessment process to candidates. They work with candidates to draw up Assessment Plans and to ensure that candidates are prepared for assessment. They judge candidates’ evidence and make decisions on a candidate’s competence against the national standards.

 

AWARD (UNDER RQF)

A qualification with credit values between 1 and 12.

 

AWARD OF CREDITS OR QUALIFICATIONS

A certificate issued to an individual that recognises an achievement.

 

AWARDING

The process by which candidates’ results are determined on the basis of the evidence produced through their assessment.

 

AWARDING ORGANISATION

A body recognised by the qualifications regulators against the requirements set out in the regulatory arrangements to award credits and qualifications.

 

CENTRE

An organisation accountable to an awarding organisation for assessment arrangements leading to the award of credit or qualifications.

 

CENTRE RECOGNITION

A process through which a centre wishing to offer an award or awards is confirmed as being able to maintain the required quality and consistency of assessment and comply with other requirements of the awarding organisation.

 

CERTIFICATE FOR A UNIT OR QUALIFICATION

A record of attainment of credit or a qualification unit or qualification issued by an awarding organisation.

 

CERTIFICATE (UNDER RQF)

A qualification with a credit value between 13 and 36.

 

COMPETENCE

The ability to consistently achieve the stated outcomes of workplace performance within an individual’s role. In order to do this the individual will need to demonstrate both skills and knowledge in the area of work undertaken.

 

CREDIT

An award made to a candidate in recognition of the achievement of the designated learning outcomes of a unit.

 

CREDIT ACCUMULATION

The process of putting together a combination of credits to meet the achievement requirements of a qualification.

 

DIPLOMA (UNDER RQF)

A qualification with a credit value of 37 or above.

 

EVIDENCE

A body of assessed material, generated in the learning process, which demonstrates achievement of the learning outcomes.

 

EXEMPTION

The facility for a candidate to claim exemption from some of the achievement requirements of a RQF qualification, using evidence of certificated, non-RQF achievement deemed to be of equivalent value.

 

EXTERNAL VERIFIER

External Verifiers are utilised to audit the assessment procedures being carried out by the ‘Approved Centres’. These external verifiers are independent of the Approved Centre and are appointed by the Awarding Body. They are an essential part of the quality assurance system, which ensures that standards are being maintained.

 

INTERNAL VERIFIER

Internal Verifiers sample the evidence gathered in a candidate’s portfolio to check that it meets the required standards for the award being undertaken. Additionally, they moderate the assessment process to ensure that it is reliable and fair in order to ensure the quality and consistency of assessment decisions.

 

INVIGILATOR

An invigilator supervises and monitors candidates throughout the process of examination.

 

KNOWLEDGE

Understanding possessed by the candidate which may be expressed through performance of activities or through explanation of a process or reasoning behind an action.

 

LEARNER/CANDIDATE

A learner/candidate is the person undertaking a qualification.

 

LEVEL

An indication of the relative demand, complexity and/or depth of an achievement and/or the autonomy of the candidate in demonstrating that achievement.

MALPRACTICE

The deliberate or wilful contravention or ignoring of the regulatory requirements of the RQF by an organisation recognised to operate within the framework.

 

MANDATORY UNITS

Units in a set of rules of combination that must be achieved for the qualification to be awarded.

 

OFQUAL

Office of Qualifications and Examinations Regulation. It is responsible for regulating general and vocational qualifications in England and vocational qualifications in Northern Ireland.

 

OPTIONAL UNIT

A unit named in a set of rules of combination that a candidate may choose to complete to achieve the required number of units/credits for award of the qualification.

 

QUALIFICATION

An award made to a candidate for the achievement of the specified combination of credits, or credits and exemptions, required for that award.

 

QUALIFICATION LEVEL

An indication of the relative demand, complexity and/or depth of achievement and/or the autonomy of the candidate, represented by a qualification.

 

RQF

Regulation Qualifications Framework. This framework is designed to provide candidates, learning providers and employers with an inclusive and flexible regulated qualifications framework containing units and qualifications that recognise the widest possible range of quality assured learning achievements. At the heart of this structure is the recognition of candidate achievement through the award of credits.

 

REASONABLE ADJUSTMENTS

Defined in the Disability Discrimination Act as reasonable steps to ensure disabled people are not placed at a substantial disadvantage in comparison with non-disabled people, ‘substantial’ being more than minor or trivial.

 

RECOGNITION OF PRIOR LEARNING (RPL)

A method of assessment that considers whether a candidate can demonstrate that he/she can meet the assessment requirements for a unit through knowledge, understanding or skills they already possess and do not need to develop through a course of learning.

 

RELIABILITY OF ASSESSMENT

The extent to which assessment results are an accurate measurement of a candidate’s achievement against the requirements of a unit – reliable assessment repeatedly produces the same outcome without inherent bias or variability in the assessment instrument.

 

SAMPLING

Sampling involves identifying areas of risk where the quality of assessment could be compromise the integrity of a qualification. It is involves identifying areas of good practice and sharing these among the team. Internal quality assurers should carry out regular checks on the quality and effectiveness of all aspects of assessment practice.

 

SECTOR COMPETENCE

Sector competence in this procedure applies to assessors and internal quality assurers. In this context, it requires an assessor and internal quality assurer to be competent in the area of work (task) that they are assessing or internally quality assuring.

SECTOR SKILLS COUNCIL (SSC)

A body responsible for formulating and reviewing occupational standards for a specific sector across the UK and for supporting the development of units and qualifications based on these standards. Each SSC is an employer-led, independent organisation and is licensed by government.

 

SKILL

The relevant knowledge and experience needed to perform a specific task or job and/or the product of education, training and experience which, together with relevant know-how, is the characteristic of technical knowledge.

 

STANDARDS OF COMPETENCE

These ‘standards’ are a nationally produced ‘benchmark’ to reflect the application of skills, knowledge and understanding required in the working environment

 

SPECIAL CONSIDERATION

A process that allows candidates that suffer from temporary illness, injury or indisposition at the time of an assessment to demonstrate the achievement they are capable of for the units that are subject to special consideration.

 

STANDARDISATION OF ASSESSMENT

A process to ensure that assessment leading to the award of credits and qualifications is applied consistently by individuals, Centre’s and awarding organisations.

 

UNIT

A coherent and explicit set of learning outcomes and assessment criteria with a title, credit value and level.